Refund & Returns Policy
Last updated 28 July 2026.
We photograph the exact slab you are buying and check the cert twice, so surprises should be rare. If one turns up anyway, here is exactly where you stand.
The short version
14 days from delivery. Slab unopened. No restocking fee.
What you can return
Any graded single or sealed product, within 14 days of delivery, provided it comes back in the condition it left us:
- The slab is intact and has not been cracked, opened, or tampered with
- The certification label and number are the ones on your order
- Sealed product is still sealed, with the factory wrap untouched
What you cannot return
- Live break spots, once the break has started — you bought a position in that break, and it has been used
- Cards removed from their slab. Cracking a slab destroys the grade and we cannot resell it
- Sealed product that has been opened, weighed-out, or resealed
- Items returned after 14 days
If it arrived wrong or damaged
If we sent the wrong card, the cert does not match the listing, or the parcel arrived damaged, that is on us. Email us within 48 hours of delivery with photographs of the item and the packaging and we will cover return shipping and either replace it or refund you in full, whichever you prefer.
How to start a return
Email [email protected] with your order number and the reason. We will reply with a return address and instructions. Please do not send anything back before you hear from us.
Pack it the way we packed it: slab in a bag, in a rigid protector, in a box with room around it. Use a tracked and insured service. Unless the return is our fault, return postage is yours to cover.
Refunds
We inspect the item within two business days of it arriving and refund to your original payment method. Your bank usually takes another three to five business days to show it. Original shipping is refunded only where the return is our fault.
Cancelling an order
If your order has not shipped yet, email us and we will cancel and refund it in full. Once it is with the carrier, treat it as a return.
Questions
Email [email protected] or use the contact form.