Shipping Policy
Last updated 28 July 2026.
Processing time
Orders placed before 4pm Eastern on a business day ship the same day. Anything after that, or at the weekend, goes out the next business day. Orders paid by bank transfer ship once the funds clear.
Rates
- Insured tracked shipping — $6 flat, anywhere in the United States
- Free on orders over $150
- Collect from the shop — free. Pick up at 1104 N High St, Columbus OH once we email to say it is ready
Where we ship
We currently ship within the United States only. If you are outside the US and want something on the site, email us and we will see what we can arrange.
How we pack
Every slab goes into a sleeve, then a rigid slab protector, then a padded box with room around it. Nothing ships in a plain envelope. Sealed product ships double-boxed.
Insurance and signature
Every order is insured for its full value at our cost. Orders over $500 require a signature on delivery — we cannot waive this, and we cannot authorise a carrier to leave a high-value slab on a doorstep.
Tracking
You get a tracking number by email as soon as the label is made. You can also check any order from the order tracking page.
Lost or damaged in transit
If tracking stalls for more than five business days, or your parcel arrives damaged, email [email protected]. We file the insurance claim, not you — and we will replace or refund the order while that is being sorted out.
Wrong address
We ship to the address you enter at checkout. If it is wrong, email us straight away — we can change it before the label is made, but not after. Parcels returned to us as undeliverable are refunded minus the original shipping.